REFUNDS AND RETURNS – SATISFACTION GUARANTEE
We guarantee the quality of every item we bake. If, for any reason, you are dissatisfied with the quality of your purchase, please call, write, or email us immediately and include (1) the purchaser’s full name and, (2) the reference number from the shipping label.
We will promptly work on a resolution. Exchanges/refunds at management discretion.
Please note this must be within 30 days of the product being purchased directly from Beatrice Bakery. We may request photos of the product to be emailed for verification. We may also need to inspect the original products so please do not dispose of them until a resolution has been provided.
Packages are shipped using UPS. Orders can take 1-3 business days to fulfill. We do not process or ship on holidays or weekends. We make every effort to fulfill orders as quickly as possible. Shipping times depend on your shipping destination. Our best estimate is 7-10 business days. Please prepare for longer than normal shipping times during peak season. Please understand our shipping companies have all been impacted with higher-than-normal volumes due to Covid-19 over the last year and a half. Please feel free to contact us after 10 business days and we can put a trace on your delivery at firstname.lastname@example.org.
Addresses not verified through the Postal System Database will not be guaranteed.